Frequently Asked Questions
Everything you need to know about your Rocket Dog shopping experience.
How can I track my Rocket Dog order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I know which size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are Rocket Dog shoes vegan-friendly?
Many of our styles are made with synthetic materials and textiles. You can filter for 'Vegan' on our collection pages to find animal-friendly footwear options.